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General Conditions of Sale (CGS)

Reception at the hotel

  • The establishment does not rent a room to minors unaccompanied by their parents.
  • The establishment does not accept animals.
  • The customer must present himself at the reception with an identity document.

Guarantee

  • Individual reservations are only considered firm if accompanied by a valid credit card number, expiry date and cryptogram; or with a total or partial prepayment of the stay before the client’s arrival.

No show

  • In case of no-show, the entire stay is charged.

Non-refundable conditions

  • A prepayment corresponding to the entire stay is invoiced when booking this prepayment is not refundable in the event of cancellation, modification of the dates of stay or no show.

Reimbursable condition

  • Cancellations and changes to individual reservations are free up to 24 hours before the arrival date. Beyond this date or in the event of a no-show at the hotel, the entire reservation is charged and non-refundable.

Extra information

  • For any additional information relating to our conditions of sale, do not hesitate to contact our reservation department.

Mediator

  • After contacting customer service and failing a satisfactory response within two months, the customer may contact the Tourism and Travel Mediator, whose contact details and referral methods are available on his website: www.mtv.travel